Troubleshooting
Diagnose preset, compatibility, map, and X-Ray problems.
A site uses a different preset
- Open the popup and confirm the host in the active tab.
- Make sure Privacy Thing is on for that host.
- Check the source in control: Trusted Site, Domain Rule, Firefox Container, Default Rule, or no active source.
- Check for a more specific Domain Rule.
- In Firefox, check the active container assignment.
- Reload the tab after correcting the configuration.
A change is not visible
- Reload the tab.
- Repeat the action that should use the changed setting.
- Open X-Ray and confirm the source in control.
- Check whether the relevant supported category shows activity.
A settings change cannot alter values that the current document read before the change.
Language or time settings miss the first load in Firefox
- Open Privacy Thing Settings.
- Check the optional
userScriptspermission. - Grant it if you want supported language and time settings to apply earlier.
- Close the test tab and open it again.
Privacy Thing works without this permission. Granting it reduces the first-load timing gap, but it does not guarantee that every early script will see changed values.
A site stops working
- Disable Service Worker blocking for the site's Domain Rule.
- Set Shared Workers to Native mode.
- Reload the tab.
- If the problem remains, select Turn off Privacy Thing.
- Reload the tab again.
If global turn-off fixes the site, turn Privacy Thing on again. Re-enable one protection setting at a time to identify the incompatible setting.
The map or place search does not work
- Check consent for external map services.
- Check the network connection.
- Try again later.
An outage at Nominatim or OpenFreeMap does not affect saved presets or local rule matching.
X-Ray shows no activity
- Reload the tab to start a new activity record.
- Repeat the action you want to inspect.
- Check whether Privacy Thing supports the relevant category in your browser.
- Check whether the tab contains a browser-protected page.
No activity means only that X-Ray did not detect a supported category during the current page load.